Home / Privacy Policy

Section 1. Who We Are

PaperCraftCo is a retail store specializing in premium garden tools, lawn equipment, and outdoor BBQ products serving customers across the United Kingdom and United States.

Section 2. Information We Collect

When you visit, register, or make a purchase on our website, we may collect the following categories of personal information:

• Identity Information: Full name, billing and shipping address, email address, phone number
• Payment Information: Card details processed securely by our payment provider. We do not store full card numbers on our servers.
• Order Information: Order history, product preferences, and delivery details
• Technical Information: IP address, browser type and version, time zone, device type, operating system
• Usage Information: Pages visited, products viewed, time spent on site, referral source
• Marketing Preferences: Your preferences for receiving marketing communications

Section 3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including payment processing and delivery
• To send order confirmations, shipping updates, and tracking information
• To respond to customer service queries and provide technical support
• To send marketing emails about new products, offers, and promotions (only with your consent)
• To improve our website, products, and customer experience
• To prevent fraud and ensure the security of our website
• To comply with legal obligations and enforce our terms of service

Section 4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, keep track of items in your cart, and analyse site traffic.

You can disable cookies through your browser settings, but please note that some features of the website may not function properly if cookies are disabled. We use the following types of cookies:

• Essential Cookies: Required for the website to function (cart, checkout, login)
• Performance Cookies: Help us understand how visitors use the site
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

Section 5. How We Share Your Information

We only share your personal information with trusted third parties who help us operate our business. These include:

• Payment Processors: To handle secure transactions
• Shipping Couriers: To deliver your orders to your address
• Email Service Providers: To send order updates and marketing emails
• Analytics Providers: To analyse website performance and user behaviour
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Section 6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure encrypted channels using SSL technology.

While we take reasonable steps to safeguard your data, no system is completely secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your personal information.

Section 7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. Order records are typically kept for 6 years to comply with tax regulations. You may request deletion of your data at any time, subject to our legal obligations.

Section 8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request that we restrict processing of your data
• Portability: Request a copy of your data in a portable, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at support@papercraftco.store. We will respond to your request within 30 days.

Section 9. UK Customers (GDPR)

For customers in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The legal basis for processing your data includes:

• Contract: Processing necessary to fulfil your orders
• Legitimate Interests: Improving our services and preventing fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: Compliance with applicable laws

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data.

Section 10. US Customers (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information as defined by the CCPA. To exercise your rights, contact us at support@papercraftco.store.

Section 11. Marketing Communications

We may send you marketing emails about new products, special offers, and store updates if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by emailing us at support@papercraftco.store.

Section 12. International Data Transfers

As we operate across the UK and US, your personal information may be transferred to, stored, and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers, in accordance with applicable data protection laws.

Section 13. Children's Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at support@papercraftco.store and we will promptly delete the information.

Section 14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Section 15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.