Home / Returns & Refunds

Section 1. 7-Day Return Window

We offer a 7-day return policy from the date your order is delivered. If you are not satisfied with your purchase, you may request a return within this window.

Section 2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging
• All original tags, accessories, and components must be included
• You must contact us at support@papercraftco.store within 7 days of delivery to initiate the return
• Proof of purchase (order number or receipt) is required

Section 3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, assembled, or installed
• Items damaged by the customer after delivery
• Items returned without original packaging or accessories
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Custom or personalized products
• Gift cards and promotional vouchers

Section 4. How to Initiate a Return

Returning an item is simple. Just follow these four steps:

Section 5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item is faulty, damaged, or defective on arrival
• The wrong item was sent to you
• The order was shipped due to our error

In these cases, we will cover the return shipping costs and arrange a free return label for you.

Section 6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery at support@papercraftco.store with the following information:

• Your order number
• Clear photos showing the damage or defect
• A brief description of the issue

We will arrange a free return and either send a replacement or issue a full refund at no cost to you.

Section 7. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Processed within 5 to 10 business days to your original payment method
• Bank Processing: Depending on your bank, refunds may take an additional 3 to 5 business days to appear in your account
• Refund Amount: Will reflect the original product price. Original shipping fees are non-refundable unless the return is due to our error
• Currency: Refunds are processed in the same currency as the original payment (GBP for UK, USD for US)

Section 8. Order Cancellations

You may cancel an order before it has been dispatched by emailing us immediately at support@papercraftco.store. We will process the cancellation and issue a full refund within 5 to 10 business days.

Once your order has been dispatched, it must go through our standard 7-day returns process.

Section 9. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return your item following our return process and place a new order for the desired product.

Section 10. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

• Check your bank account or credit card statement again
• Contact your bank or card provider, as processing times vary
• If you have done all of this and still have not received your refund, contact us at support@papercraftco.store

Section 11. Sale Items

Items purchased on sale or with a promotional discount are eligible for return under the same 7-day policy, provided they meet our return eligibility criteria. Refunds will be issued for the discounted price paid, not the original retail price.

Section 12. Statutory Rights

UK Customers: Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. You have the right to a refund for faulty goods within 30 days of delivery.

US Customers: Your rights under applicable federal and state consumer protection laws are not affected by this policy.